Booking Conditions 2019

Reservations for accommodation are accepted by New Forest Cottages, on behalf of the property owners, on the following conditions:

1. The contract of hire is between the hirer (guest) and the property owner. New Forest Cottages act only as agents.

2. The contract of hire is deemed to have been made once a deposit of one third of the holiday price (or total amount if within 6 weeks of commencement of the holiday) has been paid and confirmation of booking has been despatched by New Forest Cottages to the guest.

3. The balance payment is due 6 weeks before the holiday commences. If the balance is not received by the date due on the booking confirmation, New Forest Cottages, at their discretion, reserves the right to make the property available for re-booking. This does not release the guest from their obligation. It is possible to secure bookings by telephone using a Credit Card or Debit Card or International Internet Bank transfer. (See General Information, para C)

The following Credit and Debit cards are accepted:

American Express MasterCard Maestro Visa Visa Electron Visa Debit PayPal

4. Properties are available for occupation from 3pm or 4pm (occasionally later) on the first day of the holiday and must be vacated by 10am on the last day. The licence from the owners shall permit the guest and members of the guest’s party as shown on the booking confirmation (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of persons stated in the brochure or website property description may occupy a property unless by prior written agreement with New Forest Cottages. Extra charges may be applicable. Owners reserve the right to refuse admittance if this condition is not observed. The owners and New Forest Cottages reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which they consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times. Large group bookings may only be accepted by special arrangement. The guest may only bring such pets as are mentioned on the booking confirmation, they must be house trained, clean, up to date with flea and tick prevention treatment, well behaved, kept on a lead at all times and never be left unattended in the property, unless by prior, private arrangement with the property owner. They are not permitted in the bedrooms or on any furniture in the property. Neither the agents nor the owners can accept responsibility for their safety. A weekly charge will be made. “No Pets” in a description may not guarantee that pets have never occupied the property.

5. The guest must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation the guest is responsible for the care of the property and its contents. It is expected that guests treat the property with the respect that they treat their own and leave the property and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling, if applicable, and disposal of dog mess from gardens/grounds. Owners, caretakers or New Forest Cottages reserve the right on behalf of the owner to charge a security deposit of a minimum of £50, normally payable to New Forest Cottages. This deposit will be refunded to the guest the week following the holiday. 

6. Once a booking has been confirmed by New Forest Cottages it can only be changed to either another property or different dates by treating the original booking as a cancellation (see Note 11). A £50 re-booking charge will be payable. The choice of property is ultimately the responsibility of the guest.

7. New Forest Cottages have carefully inspected the standard of facilities in all properties but cannot accept responsibility for any changes made by the owner since the inspection, or failure by the owner to keep the property dry, clean and in good repair. In the unlikely event of a complaint the guest should immediately contact the owner or caretaker. If a satisfactory solution is not attained the guest should contact New Forest Cottages immediately, whereupon New Forest Cottages will endeavour to resolve the problem amicably. Any dispute arising out of the booking will be between the guest and the owner. New Forest Cottages shall not be liable for any claims by the guest or the property owner. No complaints can be considered after departure from the property.

8. Neither New Forest Cottages nor the owners shall be liable to the guest or any member of the guest’s party for any injury, loss or damage to their property or person, however caused. Guests should ensure that all personal possessions are removed on departure from the property. New Forest Cottages, owners and caretakers reserve the right to dispose of any guests’ personal belongings after the departure day of the guests from the property without further reference to the guests. See General Information para J.

9. New Forest Cottages reserve the right to refuse any booking and to cancel on behalf of the owner any booking already made if the property is unavailable (e.g. through fire, flood etc.) for any reason whatsoever subject to a full refund of all monies paid. Neither New Forest Cottages nor the owner shall be under any other liability if such cancellation occurs. (Note: In the unlikely event of a cancellation, New Forest Cottages will make every possible effort to secure alternative accommodation if required).

10. Bed linen, towels, tea towels, cots/travel cots, high chairs and stair gates may or may not be provided. (No cot linen/bedding is provided.) Please check individual property descriptions carefully and paragraphs L and M of the General Information.

11. Cancellation.

a) If a booking is cancelled within 1 calendar month before the start date of the booking no refund will be issued unless the reason for cancellation meets one of the following criteria (Please note that appropriate supporting documentation must be provided);

i) A named member of the party is unable to attend as a result of being summoned for jury service during the holiday.

ii) A named member of the party (excluding pets) is unable to attend as a result of illness or injury which means they are unable to travel. No refund will be issued if the illness predates when the booking was made or if it is part of a World Health Organisation notified pandemic. No refund will be issued if an injury suffered was as the result of a leisure activity.

iii) A named member of the party suffers a family bereavement up to 1 calendar month before the start date (excluding pets but to include husband, wife, father, mother, father-in-law, mother-in-law, brother, sister, grandparents and children)

If one of the above criteria is met a full refund will be issued minus a £50 administration fee and any payment surcharges incurred. If none of the above criteria are met no refund will be issued unless the property is rebooked by another guest in place of the cancelled booking. In the event the property is rebooked a refund of the monies paid by the cancelled guest will be issued minus a £50 administration charge, any payment surcharges incurred and any discounts issued at New Forest Cottages' discretion in order to achieve a replacement booking.

b) If the booking is cancelled prior to 1 calendar month before the start date of the holiday the monies paid will be retained unless the property is rebooked or the criteria is met as described in 11a.

The premium for the cancellation protection plan is included in the rent. Prospective guests are automatically covered on acceptance of their booking.

12. Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines or ferries or any event outside our control.

13. New Forest Cottages cannot be held responsible for any perceived inadequacies in any of its properties. Property descriptions and all details written (and verbal) both in our brochures and on our websites are given in good faith and are believed to be correct, but their accuracy cannot be guaranteed. We reserve the right to amend our property details and prices quoted on the internet due to error or omission. In this unlikely event the potential guest will be notified immediately and may cancel their provisional booking accordingly. Neither New Forest Cottages or owners can be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur. In the case of television and telecommunications (mobile reception, WiFi/broadband, telephone etc.) neither New Forest Cottages nor owners can be held responsible for the services to its properties. While New Forest Cottages and owners expect these services to be operating as normal for all guests’ enjoyment there can be subject to interruptions especially in rural areas. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.

14. In the unlikely event of a complaint New Forest Cottages reserves the right to refer it to arbitration under the auspices of the English Association of Self Catering Operators (EASCO).

15. Legal. In the event of any dispute between the parties it shall be referred to the jurisdiction of the English Courts only and any action shall be heard in the Court for the area in which the property is situated. Any contract shall be governed by English Law and interpretation.

16. All photographs and property descriptions are the property of New Forest Cottages and cannot be used for any purpose whatsoever by any other party unless by prior written authority of New Forest Cottages.

These booking conditions supersede all previous issues.