Reservations for accommodation are accepted by New Forest Cottages, on behalf of the property owners, on the following conditions:
a) If a booking is cancelled within 1 calendar month before the start date of the booking no refund will be issued unless the reason for cancellation meets one of the following criteria (Please note that appropriate supporting documentation must be provided);
i) A named member of the party is unable to attend as a result of being summoned for jury service during the holiday.
ii) A named member of the party (excluding pets) is unable to attend as a result of illness or injury which means they are unable to travel. No refund will be issued if the illness predates when the booking was made or if it is part of a World Health Organisation notified pandemic. No refund will be issued if an injury suffered was as the result of a leisure activity.
iii) A named member of the party suffers a family bereavement up to 1 calendar month before the start date (excluding pets but to include husband, wife, father, mother, father-in-law, mother-in-law, brother, sister, grandparents and children).
If one of the above criteria is met a full refund will be issued minus a £50 administration fee and any payment surcharges incurred. If none of the above criteria are met no refund will be issued unless the property is rebooked by another guest in place of the cancelled booking. In the event the property is rebooked a refund of the monies paid by the cancelled guest will be issued minus a £50 administration charge, any payment surcharges incurred and any discounts issued at New Forest Cottages' discretion in order to achieve a replacement booking.
b) If the booking is cancelled prior to 1 calendar month before the start date of the holiday the monies paid will be retained unless the property is rebooked or the criteria is met as described in 11a.
The premium for the cancellation protection plan is included in the rent. Prospective guests are automatically covered on acceptance of their booking.