Terms and Conditions

Ridgeway Rents accept reservations of holiday accommodation on the following conditions:

  1. Ridgeway Rents act as booking agents on behalf of the owner and the contract entered into is solely between the occupier and the owner who has undertaken to equip maintain clean provide linen if offered and make key arrangements for the property for holiday letting.
  2. Whilst every effort is made to ensure the accuracy of the information in our web site Ridgeway Rents cannot be held responsible for any alterations or changes at properties beyond our reasonable control. Furthermore we cannot be held responsible for any neglect or default on the part of the owner nor for any loss damage expense accident injury or inconvenience whether to persons or to property which the occupier or any other person may suffer or sustain arising out of the use of the property and its amenities. Ridgeway Rents will undertake to do what they can to help resolve any dispute between occupier and owner should sadly some form of disagreement arise and the matter cannot in the first instance be satisfactorily resolved between occupier and owner.
  3. The occupier undertakes to keep the property and all furniture fittings and effects in or on the property in the same state of repair and condition as at the commencement of the holiday (reasonable wear and tear excepted) and shall replace any breakages with similar articles of at least equal value. The occupier also undertakes to leave the property clean and tidy at the end of the holiday. The occupier may also be liable for costs arising in the event of a call-out to resolve a situation caused by the occupier or which the occupier could reasonably have dealt with without assistance. Failure to comply with the above can mean the owner making a claim against you for costs arising. Please also refer to the Deposits section under Booking Information here.
  4. Booking Confirmation forms would outline amounts and schedule of payments made or due. Generally reservations would be confirmed by payment in full and on schedule of the booking fee and of deposit due. Balance payments due should be paid six weeks before the start of the holiday. For full week bookings made six weeks or less before arrival and for short breaks at the time of booking the total amount due would be payable immediately. If payments are not received by due dates then Ridgeway Rents shall be entitled to cancel the booking and to forfeit to the owner the deposit monies if any paid.
  5. The payment of the deposit means that the person who books is liable for the total cost of the holiday booked. We do advise that visitors have appropriate travel and holiday insurance to cover this. Some comfort may be possible from our Refund Scheme but if not then Ridgeway Rents may be able to help by rebooking a cancelled week if time permits. In this event we would refund your monies paid less the booking fee, any credit card surcharges and a 10% administration charge up to an amount not exceeding in total £400 (or £200 if the cancellation is 14 days or less before the holiday start date). Refund Scheme details can be found here.
  6. If for any reason beyond the owners control the property is not available on the dates booked then Ridgeway Rents may be able to offer suitable alternative accommodation. If such alternative accommodation is not acceptable or no such alternative accommodation is available then monies paid will be refunded in full but the booker shall have no further claim on owner or booking agent.
  7. Owners of some properties have safety or insurance restrictions on such matters as the total number of persons that can be accommodated and whether or not small children or pets are allowed. Occupiers must strictly adhere to these requirements.
  8. Linen and towels are not supplied unless otherwise stated on individual property particulars. Please bring your own sheets, duvet covers, pillowcases, bath and hand towels and tea towels, as explained under Booking Information.
  9. Properties are let on either a Saturday to Saturday or a Friday to Friday basis and this is clearly stated on the details of each property.
  10. Lettings generally start from 3pm on the day of arrival and end at 10am on the day of departure.

New Forest Cottages and Ridgeway Rents are the trading names of Ridgeway Rents Limited. Registered in England and Wales. Reg. No.: 4506426. Registered Office: 5 New Street, Salisbury, Wiltshire SP1 2PH.

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